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Platform Support Engineer



Software Engineering, Customer Service
New York, NY, USA
Posted on Friday, August 11, 2023
We’re on a mission
At Octaura, we continually evolve markets to unleash value for clients. It’s in our DNA to make a difference and do things differently.
Existing workflows within our markets are painful for clients: they are outdated, overcomplicated, and time-consuming. We want to change that. Octaura fundamentally rebuilds and redefines the markets by streamlining workflows, digitizing platforms, and bringing transactions, data and analytics together for the first time.
Join our inclusive culture
At Octaura, everyone belongs.
It’s so important to us that all Octaurians are confident in knowing they have the space to use their voice and talents. We love the diversity we see in the world and we actively want our team to reflect this. We’re a values-driven company and by engaging, solving and evolving together, we create a culture that is collaborative, switched-on, and fun to be part of.
The role in a nutshell
The Platform Support Engineer will join Octaura’s Platform Support team to maintain and support the CLO and Loans trading system and other internal applications. They are responsible for ensuring the high levels of availability of the production, demonstration and test systems. They will work in a high-pressure mission critical production environment. The candidate will play a key role in the resolution of any problems in the system in a timely and professional manner.
To be successful in this role, the Platform Support Engineer is expected to proactively learn and understand Octaura’s business needs, and develop or implement solutions to meet those needs. To that end, the Platform Support Engineer is expected to demonstrate a proven ability to problem-solve and multi-task. Flexibility is a must, as the schedule may include occasional late night or weekend duties.
This is an exciting time for Octaura as we are rapidly growing and are looking for energetic, collaborative and driven thinkers to join us! Please note this role is based out of our NYC office and our current structure is 4 days (Mon-Thurs) in the office, 1 day from home.

Desired experience

  • Bachelor’s degree or equivalent with combined experience.
  • The ideal candidate must have 5+ years' work experience In application support, preferably in the financial industry, with at least 3+ years spent in maintaining and supporting financial or other applications.
  • Demonstrate excellent oral and written communication skills.
  • Skills and experience in any or all of the following will give the right candidate an edge:
    • Linux command line
    • Shell scripting
    • Java
    • Python
    • SQL
    • Nagios and/or Splunk
    • Ticketing systems such as Jira or ServiceNow

The base pay range for this position in New York is $100,000 - $150,000 annually. Pay may vary depending on job-related knowledge, skills, and experience. Equity and year-end bonus may be provided as part of the compensation package, in addition to a full range of medical, financial, and other benefits, dependent on the position offered. Applicants should apply via Octaura's internal or external careers site.

Octaura Work Perks
At Octaura, our people are our most valuable asset, and we are pleased to offer the following benefits to all full-time employees:
  • Competitive compensation and equity
  • Unlimited Paid Time Off
  • Competitive Parental Leave
  • Daily breakfast, coffee and snacks in the office
  • 90% company-paid healthcare
  • Onsite gym & discounted membership
We’re committed to equal opportunity employment
Octaura is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.