Customer Success Manager
Nanonets has a vision to help computers see the world starting with reading and understanding documents. Our product helps businesses automate document related workflows for enterprise office teams such as invoice data entry for AP teams, KYC automation for banks and insurance etc. Some of the companies we work with include Toyota, Boston Scientific, Bill.com and Entergy to name a few.
Here's a quick 1-minute intro video.
We recently raised a series A round of $10 million. Read the release here: https://venturebeat.com/2022/02/16/nanonets-lands-10-million-to-expedite-document-processing-with-ai/ We're operationally profitable, growing 20% MoM and are very healthy financially.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.
Nanonets is proud to be an equal opportunity workplace dedicated to pursuing, hiring, and retaining a diverse workforce.
We're looking to hire a rockstar Customer Success Manager to delight our customers with their expertise of the product and ability to build deep relationships with them.
What you'll do
TLDR - Manage Customer Expectations, Be Customers voice for internal stakeholders
Primany KPI - Net Revenue Retention - (What is NRR - https://www.smartkarrot.com/resources/blog/net-revenue-retention/)
Engage with customers right after the contract is closed and technical integration is completed
Understand customer requirements, and clearly articulate it to the technical team
Clearly call out any deviations from the requirements (to the customer and internal teams)
Write PRDs for internal teams to work on
Ensure Hygiene requirements (data availability, final output format etc for Activation)
Be the SPOC for all daily / weekly communications with the customers
Plan with internal stakeholders and communicate clear timelines via Gantt Charts / Excel documents / presentations
Maintain and prioritise the backlog, enhancement requests across multiple customers
Ensure end to end testing of the workflow and output before releasing it to the customer
Required Qualifications / Need to Have:
3 years of Stakeholder Management Experience (Sales / Consulting / Account Management)
Good Verbal and Written Communication
Excellent conflict management and resolution skills
Good to Have:
Ability to Manage relationships
Proven track record of leading projects
Exceptional verbal and written communication skills, including the ability to work with technical and non-technical audiences; as well as communicate effectively to individual contributors, management, and executive leadership
Strong communications skills, with the distinctive ability to empower and influence people without authority or a direct reporting relationship.