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Remote - Director, Relationship Management

Green Dot

Green Dot

Customer Service
United States · Remote
Posted on Thursday, July 20, 2023

We’re looking for talented professionals, anywhere in the United States, to join us in bringing smart money management and payment solutions to everyone’s fingertips.

At Green Dot, we are evolving to a new and permanent “Work from Anywhere” model designed to maximize the benefits of remote work, promote and enable a strong culture of performance and connectedness, and attract the best and brightest talent who align with our entrepreneurial spirit and mission.



This position is responsible for leading the rapid! PayCard and rapid! OnDemand relationship management efforts. The individual in this role will manage the Relationship Management team to ensure that the customer is satisfied with company all products/services. This position will work with clients and PayCard and rapid! Relationship Management team to cultivate future projects and qualify new opportunities. This position will partner with other internal and external stakeholders to assure all business and relationship objectives are met. They will lead the strategic development of the client relationship function, addressing business requirements and goals.


  • Lead 5 or more Relationship Managers to accomplish assigned results for growth and revenue objectives. Assist team as needed in identifying new product opportunities and serve as a management leader in developing partnerships and solutions.

  • Mentor, motivate and inspire individual Relationship Managers to improve their sales and service skills, Green Dot knowledge, competitive knowledge, and overall performance.

  • Participate and contribute to the Strategic Planning process by representing the needs of the Relationship Management organization and the competitive challenges in the marketplace.

  • Lead increase of line of business and constantly communicate with Sr. leadership on updates.

  • Promote competitive intelligence gathering. Share information gathered from the marketplace with the company and sales team.

  • Act as leader of the creation and administration of the business go to market strategy, commission program, production quotas and other sales policies.

  • Control expenses and lower cost to acquire.

  • Advocate the needs of the team, individual team members and customers with management and other departments within Green Dot.

  • Maintain a work environment for the sales representatives based on fair, ethical, open and honest treatment and foster open communication with Enrollment Teams, Corporate Business Development, Strategic Accounts, Channel Sales, and other Green Dot Divisions.

  • Use Office and field time to build associate skills and professionalism in representing Green Dot through coaching of presentation, prospecting, skills and overcoming objections. Use of the sales tools (Salesforce, phone, email and other forms of communication) to reinforce these performance standards.

  • Perform other duties as needed.


  • Bachelor’s degree required.

  • 10+ years professional sales/relationship management skills

  • Proven ability to manage a successful team, divisional budget, including pricing to ensure revenue targets are met.

  • Strong organizational and PC skills required.

  • Ability to work independently out of a home-based office.

  • Proven performer in a collaborative, team environment

  • Strong leadership, mentoring and coaching skills.

  • Track record of success in commercial payments sales or prepaid card industry.

  • Ability and willingness to travel as required. A minimum of 50% travel.

  • Able to comfortably speak in front of customers and groups on prepaid and rapid! products and services.

  • Ability to interact with Sr. Executives and major customers.

  • Proficiency in shaping operations and strategy for the team for short to long term goals.

  • Ability to influence others outside of won job area.

  • Must be resourceful in balancing solicitation of new business in the corporate market. Needs to be creative in helping Relationship Managers uncover customer needs and prove Green Dot’s value using analytical tools and sales strategies in field.

Green Dot Corporation is committed to achieving a diverse workforce and is proud to be an equal opportunity employer without regard to race, color, religion, sex, national origin, disability , protected veteran status, or any category protected by law.




The targeted base salary for this position is $113,400 to $173,300 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.


Green Dot promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Green Dot provides reasonable accommodations for candidates on request and respects applicants' privacy rights.