Enterprise Application Support - Monitoring
Enfusion
Customer Service
Mumbai, Maharashtra, India
Posted on Monday, November 20, 2023
Enfusion is a pioneer in developing innovative, native cloud investment management software, analytics, and managed services for asset managers and hedge funds around the globe. We underpin the investment operations of fund managers from our global offices spanning four continents. Our unique, seamless, SaaS-based platform is reshaping the global investment operations landscape by removing traditional information boundaries and uniting the front-, middle- and back-office into one system, with one unified data set.
Passionate about client service, we complement our software solutions with expert middle- and back-office managed services. In fact, we've been recognized as Best Managed Services Provider at the HFM EU Services Awards. We help fund managers around the world streamline their operations, mitigate risk, and improve transparency and reporting so they can confidently focus on what they do best – invest.
As a company, we’re absolutely committed to the growth, development, and well-being of our people. Enfusion is where you can pursue your passion, showcase and further develop your skills, and launch a meaningful and rewarding career. If you're looking for a culture that is inclusive, collaborative, entrepreneurial, values diversity, fosters and rewards creative exploration, and strives to continually exceed client expectations then we're looking forward to hearing from you.
As a company, we’re absolutely committed to the growth, development, and well-being of our people. Enfusion is where you can pursue your passion, showcase and further develop your skills, and launch a meaningful and rewarding career. If you're looking for a culture that is inclusive, collaborative, entrepreneurial, values diversity, fosters and rewards creative exploration, and strives to continually exceed client expectations then we're looking forward to hearing from you.
Learn more about Enfusion by visiting www.enfusion.com and apply today!
Enterprise Application Support - Monitoring
The Team:
The Enterprise Application Support team at Enfusion is responsible for providing technical support and troubleshooting assistance for the company's enterprise applications. They play a crucial role in ensuring the smooth operation and availability of critical business systems.
The Role:
In this role, you would be involved in monitoring and maintaining the performance, availability, and stability of enterprise-level applications within Enfusion.
What You’ll Do:
The job involves the following responsibilities:
- Good understanding and administration of monitoring tools like Nagios/ELK/Grafana/Prometheus
- Scheduled Job monitoring
- Incident management and problem management
- Outage communication and coordination
- Basics of ITIL
- Exposure to Application , server , network , DB, Storage monitoring
- Experience in troubleshooting and identifying issues in the IT infrastructure environment.
- Good understanding of Linux/Unix Fundamentals, on various subsystems like (memory, storage, networks, CPU, disk, filesystems & services etc.).
- Knowledge of unix scripting would be an added advantage.
- Good logical and analytical skills.
- Good understanding of IT infrastructure.
- Should be comfortable working on shifts 24/7
- Hand on experience with infrastructure monitoring tools Solarwinds , Nagios , Able to react to Nagios alerts and actioning , perform initial triage and escalate as needed Server management.
- Strong experience in maintaining Dashboards for Server and Network Monitoring Monitor network traffic & health , bandwidth, hardware, uptime and performance
- Prepare and maintain Documentation, Reports, and provide follow up status on identified tasks.
- Daily / Weekly Report preparation based on the specified format and sending the same to pre-assigned set of recipients.
- Maintain, update and implement the standard escalation procedures in sync with the communication plan On time Escalation and Reporting of alerts according Roles and Responsibilities
What You’ll Need:
To be successful in this role, you should have the following:
- 2 to 5 years of experience with Application and Infrastructure monitoring in a global enterprise environment , Strong experience in creation and fine tuning of advanced alerts for monitored nodes.
- Great documentation and communication skills
- It would also help if you have a Bachelor in Business Administration, Computer Science or equivalent combination of education and experience.
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Enfusion offers a competitive compensation and benefits package, retirement and pension plans, and generous Paid Time Off policy; and paid parental leave. Other perks include commuter benefits, and an employee assistance program. All benefits and programs are subject to applicable eligibility requirements.
Enfusion is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Enfusion will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.