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Head of Technical Program Management



Chicago, IL, USA
Posted on Wednesday, November 1, 2023

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Head of Technical Program management  

This role will report directly to the SVP of Product, Data.  The Data organization is the newest product area at Adyen, and is chartered to build the next business line for Adyen. We will do this by leveraging our data assets and ML capabilities to build products and services that can create value for our merchants and partner ecosystem. 

The Head of Technical Program Management plays a pivotal role in ensuring the successful execution of complex technical programs and projects. This senior leadership position requires a seasoned program management professional who can provide strategic direction, inspire teams, and drive results. 

What you’ll do:

  • Program Leadership: Provide strategic leadership and direction for the technical program management function, ensuring alignment with the company's goals and objectives.
  • Team Management: Build and lead a high-performing technical program management team, providing guidance, mentorship, and professional development opportunities to team members.
  • Program Planning: Collaborate with cross-functional teams to develop and execute comprehensive program plans, including scope, timelines, budgets, and resource allocation.
  • Risk Management: Identify and proactively manage risks and issues related to program delivery, implementing mitigation plans as needed to ensure successful outcomes.
  • Stakeholder Communication: Maintain effective communication with stakeholders, including executive leadership, to provide regular updates on program status, milestones, and any critical issues.
  • Resource Management: Optimize resource allocation, including personnel and budget, to maximize program efficiency and effectiveness.
  • Quality Assurance: Ensure that all programs adhere to industry best practices and quality standards, continuously seeking opportunities for process improvement.
  • Metrics and Reporting: Define key performance indicators (KPIs) for program success and regularly report on progress to the leadership team.
  • Vendor Management: Manage relationships with external vendors and partners as necessary for program success.
  • Continuous Improvement: Drive a culture of continuous improvement within the program management team, identifying areas for enhancement in processes and methodologies.

Who you are:

  • Bachelor's degree in a relevant technical or business field; advanced degree preferred.
  • Proven experience (10+ years) in technical program management, with a track record of successfully leading complex initiatives.
  • Strong leadership and team management skills.
  • Exceptional communication and interpersonal abilities.
  • Strategic thinker with the ability to align program objectives with company goals.
  • Proficiency in program management software and tools.
  • PMP, PgMP, or other relevant certifications are a plus.

Other Job Details

  • This role will be based out of our Chicago office. We have a hybrid workplace and value in-person collaboration; we do not offer remote-only roles.
  • This role requires domestic and international travel

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

Ready to meet us?

If this role looks like your next step, apply by clicking the below link. We can’t wait to meet you!

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.