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In-Person Payments Reliability - Engineering Manager



Software Engineering, Other Engineering
Amsterdam, Netherlands
Posted on Wednesday, May 17, 2023

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Facebook, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Payments Solution

As a Reliability Engineering Manager you will lead several teams responsible for creating, analyzing and evaluating systems and processes that guarantee fast and reliable firmware releases for our in person payment solutions. You are a manager of managers.

Your teams work on improving the testing, releasing and monitoring of Adyen's in-person payment solutions to ensure the high quality & stability of our products:

  • Testing: we developed an advanced testing system that uses ~50 physical robots and allows us to run over 10.000 tests on different terminal models and integrations for every firmware release.
  • Firmware Release Process: we work on streamlining the testing process, systems and tools in order to ensure that every new firmware version including its new features, improvements and fixes is rigorously tested while still keeping a short time to market.
  • Data & Monitoring: we collect and structure all the data we have, for example, on how our terminals behave, how our Merchants use them and the terminals' interactions with the back-end. Monitoring this data allows us to spot and tackle firmware issues faster.

What you’ll do as a Reliability Engineering Manager

  • Create an inspiring and collaborative team environment with an open communication/feedback culture
  • Set the reliability strategy for the in-person payment flows
  • Drive scalability and reliability of the terminal fleet
  • Deliver the roadmap together with your team
  • Have a multiplier effect by motivating team leads and provide coaching in areas including but not limited to: engineering best practices, scalable architecture design, product roadmap discussions

Who you are

  • You have experience with leading a development team, including people management (compensation/appraisal/hiring)
  • You have great verbal and written communication skills, and are comfortable talking to tech & non-tech, as well as merchants and internal stakeholders from every part of the business
  • You are innovative, love dealing with ambiguity, have strong problem-solving capabilities and enjoy establishing lean processes and procedures
  • You’re curious about what our biggest merchants are facing and empathetic to solving problems that help all merchants.
  • You have a background within hardware devices, embedded software engineering, service-oriented architectures, data (SQL).

Please note that this role is a full-time position in Amsterdam. It will require a relocation in case you live outside of the Netherlands.

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.