This is Adyen

Adyen is the payments platform of choice for the world's leading companies, delivering frictionless payments across online, mobile, and in-store channels. Our team members are motivated individuals that help each other do remarkable things every day. We face unique technical challenges at scale and we solve those as a team. And together, we deliver innovative and ethical solutions that transform the way the world pays.

We took an unobvious approach to starting a payments company, building a platform from scratch. Now, Adyen serves the world's brightest companies like Facebook, Uber, L'Oreal, Casper, Bonobos, and Spotify.

Head of Account Management

We’re looking for an experienced and motivated leader to join our Account Management team. You will build, mentor, and coach a team of team leads and account managers who are responsible for growing strategic merchant relationships and payments revenue. You are comfortable streamlining team operations, encouraging effective collaboration, and engaging with executives at all levels. As a critical role in the continued success of our NL operations, you will help to iterate our culture and build an amazing team environment that will create future leaders for Adyen.

What you’ll do

• Lead a team of managers and their direct reports. Develop and motivate, and coach in areas including but not limited to: people management, expectation setting, commercial growth, and conflict management
• Serve as a executive stakeholder, providing strategic and consultative advice to influence and fulfil the global payments strategy of our merchants
• Set clear individual and team goals focused on commercial growth. Report on performance and metrics at an executive level
• Identify and work with cross functional teams to improve internal processes to improve our merchant experience
• Create plans and execute company commercial goals
• Create an inspiring and collaborative team environment with an open communication/feedback culture
• Recruit and develop new team members in line with the Adyen culture and required skills

Who you are

• An energetic self-starter with a proven commercial edge, entrepreneurial track record and strong negotiation skills
• Excited to lead and manage time-sensitive, cross-functional initiatives in a fast-paced, highly entrepreneurial and collaborative environment
• An excellent written and oral communicator and team player with strong management skills and business aptitude

Minimum Qualifications:

• 10+ years experience in building and managing large multi-level teams
• 8+ years experience in account management, business development, consulting, or a related field
• Payments experience not required but a plus
• Full professional proficiency in English

Other Job Details:

• This role is based out of our Amsterdam office. We have a hybrid workplace and value in-person collaboration; we do not offer remote-only roles.
• Full-time position with a minimum of 40 hours/week
• Some domestic and international travel required

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take between 3 or 4 weeks to complete. Don’t be afraid to let us know if you need more flexibility.

Please, note that this role is a full-time position in Amsterdam. It will require a relocation in case you live outside of the Netherlands.