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Monitoring Operations Engineer



Amsterdam, Netherlands
Posted on Wednesday, April 12, 2023

This is Adyen

Adyen is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Facebook, Uber, H&M, eBay, and Microsoft. To maintain our momentum, we need people to join us in finding new ways of solving our unique challenges - people like you.

Monitoring Operations Engineer

A team within Global Platform Operations under the Monitoring Operations Engineering pillar exhibits an unwavering attention to detail and a deep understanding of the platform monitoring implications to all merchants. In this role, you will develop monitoring solutions for our platform, working on monitoring frameworks and enabling reliability and product engineering teams to build effective data pipelines and alerting frameworks. You will initiate and lead monitoring initiatives across our platform offerings prioritizing merchant impact and proactively detecting any issues. You will support incident management to diagnose and fix issues in the production environment.

What you’ll do

  • You will participate in 24/7 on-call monitoring. Observe platform and merchant performance and detect any issues proactively to mitigate risks in partnership with Engineering teams.
  • Be an expert in communicating with merchants real time during an incident and present the most accurate and updated information to keep them informed.
  • Working together with Operations, Product, Engineering, and reliability teams to integrate, grow, and continuously improve our monitoring strategy.
  • Improve operations by leading/project managing initiatives and, or tools—development of automation for effective monitoring. .
  • Investigate alerts and provide feedback to engineering teams to build effective logging and alerts across the platform architecture..
  • Mitigate merchant impact risk by actioning on alerts in partnership with Engineering teams, and contribute to the monitoring playbook by documenting your learnings.
  • Focus on ruthlessly prioritizing, automating, and scaling every aspect of our detection capabilities.

Who you are

  • You have at least two years of experience with incident client communication and platform monitoring operations.
  • You're willing to participate in the on-call rotation and work in a fast-paced, dynamic environment.
  • You have experience with monitoring and logging tools like Prometheus, Grafana, ELK Stack, etc.
  • You have excellent analytical and problem-solving skills, with the ability to analyze complex systems and spot the root cause of issues.
  • You thrive in an environment where collaboration is crucial and where a global approach is key for successful implementation of processes and projects
  • You have a passion for defining and standardizing processes to drive strategic improvement and able to translate complex technical concepts with ease for all non technical audiences
  • You have a natural ability for handling complex situations and multiple responsibilities simultaneously
  • You're a strong team player and thrive in a dynamic environment.

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application.

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Please note that this role is a full-time position in Amsterdam. It will require a relocation in case you live outside of the Netherlands.