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Treasury Support Specialist



Accounting & Finance, Customer Service
Amsterdam, Netherlands
Posted on Saturday, January 14, 2023

This is Adyen

Adyen is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Facebook, Uber, H&M, eBay, and Microsoft. To maintain our momentum, we need people to join us in finding new ways of solving our unique challenges - people like you.

Treasury Support Specialist

You will be an expert on Adyen’s finance and treasury platform. You will work closely to the financial teams our merchants all over the globe to facilitate their operations and ability to grow. Ultimately your team will be responsible for helping our merchants in using our financial products at full magnitude and advising our product teams on how to best address development resources.

In doing this, you will be in close contact with our Finance Product team, Account Management, Development, Technical Support and many other internal teams.

Your team is extremely merchant-focused, highly motivated and thrives on shared success. You will be part of an international team with diverse backgrounds and skill sets. With Adyen being a 24/7 business we operate throughout time zones using a follow the sun principal. The extensive knowledge of all the banking processes behind payments is the most valuable aspect both to our merchants as our internal teams.

What you’ll do

  • Be the first point of contact for our merchants and commercial teams for financial related issues. This means reactive/proactive communication with our merchants both via email and on the phone.
  • Educate and advise our merchants’ financial teams on how to best gain value from our platform, products and features.
  • Receive and analyze merchant pain points and work closely with Adyen’s Finance Product and Development teams to improve or build new products to facilitate merchant’s operations.

Want to learn more? Here our own experience: https://tinyurl.com/5dpe7bme

Who you are

  • You have strong analytical skills and are interested to know more about financial products for the payments industry and can easily get familiar with our internal accounting systems.
  • You have a strong commercial sensibility and are not afraid of being in direct contact with our merchants.
  • You make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests
  • You have excellent written and verbal communication skills in English
  • You ideally have a Finance or Economics educational background and previous experience in Support

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application.

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Please, note that this role is a full-time position in Amsterdam. It will require a relocation in case you live outside of the Netherlands.