Technical Support Engineer, Platforms
This is Adyen
Adyen is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global
solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Facebook, Uber, H&M, eBay, and Microsoft. To maintain our momentum, we need people to join us in finding new ways of solving our unique challenges - people like you.
Technical Support Engineer - Platforms
Adyen for Platforms is Adyen’s solution tailored to Marketplaces & Platforms and solves for the challenges of companies running this fast-growing business model. With its fully in-house built & flexible solution, Adyen is uniquely positioned to power these businesses. The growing variety in our merchant base is a testament to the comprehensiveness of Adyen for Platforms. From traditional marketplaces like eBay, to vertically focussed SaaS platforms like Toast and creator platforms like Pinterest; the possibilities with Adyen for Platforms are endless.
You will operate as a first interface with Adyen’s merchants across the globe. The cool thing is that you're directly working with the (technical) teams of our amazing merchant base. Changes you make for them have direct impact on their ability to take payments and further grow their – business. In order to do this, you will be working closely with multiple different teams, such as Sales, Account Management and Product Development.
Your team is extremely merchant-focused, highly motivated and thrives on shared success. You will be part of an international team with diverse backgrounds and skill sets. With Adyen being a 24/7 business we operate throughout time zones using a follow the sun principal. The extensive payments knowledge of the team is the most valuable aspect both to our merchants as our internal teams.
What you'll do
- Be a key source of knowledge on the Adyen platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices
- You are responsible for the merchants’ full lifecycle (integration, expansion and operational excellence).
- Be an internal product advocate, track product processes and contribute to the platform feeding back feedback and issues you get back from merchants.
- Advising merchants regarding the best implementation practices and also address specific merchants’ issues.
Who you are
- You are innovative, have strong problem-solving capabilities and able to adapt to new processes and procedures quickly, while dealing with many varied technical support requests and challenges.
- You are self-driven, flexible, and have the ability to maintain high levels of productivity with minimal supervision.
- You’ve had previous exposure to environments rich in uncertainty and you show a resulting track record of successfully dealing with ambiguity.
- You make quick informed decisions under pressure and prioritise appropriately based on urgency, necessity and both internal and external requests.
- You have strong written and verbal communication skills in English.
Our Diversity, Equity and Inclusion commitments
Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.
Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application.
Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.
Please, note that this role is a full-time position in Amsterdam. It will require a relocation in case you live outside of the Netherlands.
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